PRIVACY POLICY

This Privacy Policy discloses the privacy practices forWakanow.com UK Limited, doing business under the name and style of Wakanow(hereinafter referred to as “Wakanow”). This privacy policy applies to personalinformation collected by this Wakanow website known as https://wakanow.co.uk.It will inform you of the following:

 1. What personallyidentifiable information is collected from you through the website, how it isused and with whom it may be shared.

2. What choices are available to you regarding the use of yourdata.

3. The security procedures in place to protect the misuse of yourinformation.

4. How you can correct any inaccuracies in the information.

 INFORMATION COLLECTION,USE, AND SHARING

We are the sole owners of the information collected on this site.We only have access to collect information that you voluntarily give us viaemail or other direct contact from you.

We will not sell or rent this information to anyone. We will useyour information to respond to your enquiry and address the reason youcontacted us. We will not share your information with any third party outsideof our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in thefuture to tell you about specials, new products or services, or changes to thisprivacy policy.

Information that we collect may be stored and processed in andtransferred between any of the countries in which we operate in order to enableus use the information in accordance with this policy.

Personal information that you publish on our website or submit forpublication on our website may be available, via the internet, around theworld. We cannot prevent the use or misuse of such information by others. Youexpressly agree to the transfers of personal information described in thisParagraph.

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may opt out of any future contacts from us at any time. Youcan do the following at any time by contacting us via the email address orphone number given on our website:

• See what data we have about you, if any.

•Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data. Pleaselet us know if the personal information that we hold about you needs to becorrected or updated.

• Restriction – request temporary suspension of processing.

• Portability – request transfer of your data in a machine-readableformat.

• Objection – object to processing for legitimate interests ormarketing.

• Automated decision-making – you will not be subject to solelyautomated decisions that have significant effects without your explicit consentor a legal requirement.

We will respond to all valid requests within one month, unlessextensions apply under law. Requests can be submitted via Nasir@wakanow.com andLegal@wakanow.com.

LAWFUL BASES OF PROCESSING

We will only process your personal data where we have a lawfulbasis under UK GDPR:

• Consent – when you opt-in to receive marketingcommunications or allow specific data use.

• Contractual necessity – where processing is required toperform a contract with you (e.g., booking and ticketing services).

• Legal obligation – where processing is required to meetregulatory obligations, such as tax reporting, immigration, or securityrequirements.

• Legitimate interests – where processing supports ourbusiness interests in a balanced way, such as improving services, preventingfraud, ensuring IT and payment security, and providing customer service.

DATA PROTECTION OFFICER

Wakanow has appointed a Data Protection Officer (DPO) to overseecompliance with UK data protection laws.

DPO Contact:

• Email: Nasir@wakanow.com

• Postal Address: Wakanow.com Limited, CoppergateHouse 10 Whites Row London E1 7NF.

•If you are not satisfied with how we handle your personal data,you may lodge a complaint with the UK Information Commissioner’s Office (ICO):www.ico.org.uk.”

INTERNATIONAL TRANSFERS

As Wakanow operates globally, your personal data may betransferred outside the UK/EEA. Where this occurs, we ensure an equivalentlevel of protection by relying on:

• UK Government adequacy regulations (where applicable);

• Standard Contractual Clauses (SCCs) approved by the UK/EU;

• Binding Corporate Rules, where in place;

• Transfers necessary for performing travel contracts (e.g., toairlines, hotels, or partners outside the UK/EU).

• You may request details of the safeguards applied to your datatransfers by contacting us.

RETENTION OF DATA

We retain personal data only for as long as necessary for thepurposes collected, including compliance with legal and regulatory obligations.Typical retention periods are:

• Booking and transaction data: up to 7 years (tocomply with financial/tax regulations).

• Customer service records: up to 3 years after theinteraction.

• Marketing data: until you withdraw consent or opt out.

• Fraud and security data: retained for as long asnecessary to protect our business and customers.

Data will be securely deleted or anonymised after the retentionperiod expires.

CHILDREN’S DATA

• Our services are not directed to children under 18 years.

• Where children’s data is required for bookings (e.g., minors onflights), it is collected only to fulfil the travel service and processed withparental/guardian involvement.

•We do not knowingly market to children.

SECURITY

We take precautions to protect your information. When you submitsensitive information via the website, your information is protected bothonline and offline. Wherever we collect sensitive information (such as creditcard data), that information is encrypted and transmitted to us in a secureway. You can verify this by looking for a closed lock icon at the bottom ofyour web browser, or looking for “https" at the beginning of the addressof the web page. While we use encryption to protect sensitive informationtransmitted online, we also protect your information offline. Only employeeswho need the information to perform a specific job (for example, billing orcustomer service) are granted access to personally identifiable information.The computers/servers in which we store personally identifiable information arekept in a secure environment.

UPDATES

Our Privacy Policy may change from time to time and all updateswill be posted on this page. If you feel that we are not abiding by thisprivacy policy, you should contact us immediately via email.”

REGISTRATION

For effective use of this website, users are advised to completethe registration form. During registration a user is required to give certaininformation (such as name and email address). This information is used tocontact you about the products/services on our site in which you have expressedinterest. At your option, you may also provide demographic information (such asgender or age) about yourself, but it is not required.

COOKIES

We use “cookies" on this site. On visiting our site, you will beasked to consent to non-essential cookies. You can change or withdraw consentat any time via your browser settings or our cookie management tool. A cookieis a piece of data stored on a site visitor’s hard drive to help us improveyour access to our site and identify repeat visitors to our site. For instance,when we use a cookie to identify you, depending on your browser settings youwould not have to log in a password more than once, thereby saving time whileon our site. Cookies can also enable us to track and target the interests ofour users to enhance the experience on our site. Usage of a cookie is in no waylinked to any personally identifiable information on our site. Some of our businesspartners may use cookies on our site (for example, advertisers). However, wehave no access to or control over these cookies.

SHARING

We share aggregated demographic information with our partners andadvertisers. This is not linked to any personal information that can identifyany individual person. We use a credit card processing company to bill usersfor products and services. These companies do not retain, share, store or usepersonally identifiable information for any secondary purposes beyondfulfilling your order. We partner with other parties to provide specificservices. When the user signs up for these services, we will share names, orother contact information that is necessary for the third party to providethese services. These parties are not allowed to use personally identifiableinformation except for the purpose of providing these services.

Using the Wakanow mobile phone and tablet Apps (the "MobileApps") When you use a Wakanow Mobile App, we collect and use informationabout you in the same way and for the same purposes as we do when you use ourwebsite. In addition to this, we also use some other information that wecollect automatically when you use our Mobile Apps e.g., we collect informationabout Mobile App functionality that you access and use. This allows us toidentify those areas of the Mobile App that are of interest to our customers sothat we can refine and continuously improve the Mobile App. The information wecollect for this purpose does not enable us to directly identify you. When youuse our Mobile App, you can choose to allow access to your current location –provided by your mobile device using GPS or similar technologies – in order toidentify nearby hotels or airports. If you choose to allow access, thislocation data may be collected anonymously as part of search requests logged byour servers. You can switch off the Mobile App’s access to your location at anytime through your phone settings menu. Each Mobile App will also send userror-reporting information in the event that it crashes or hangs. This enablesus to investigate the error and to improve the stability of the Mobile App forfuture releases. We do not use this information for any purpose other thaninvestigating and remedying the error. You always have the ability to controlwhat information a Mobile App sends to us. You can exercise this control eitherby changing the settings of the Mobile App under its setting menu or changingthe settings of your mobile device. Alternatively, you can remove the MobileApp from your mobile device entirely and access our services through ourwebsite.

LINKS

This web site contains links to other sites. Our website includeshyperlinks to, and details of, third-party websites. Please be aware that we arenot responsible and have no control over the content or privacy practices ofsuch other sites. We encourage our users to be aware when they leave our siteto read the privacy statements of any other site that collects personallyidentifiable information.

VISITING OUR WEBSITE FROM OUTSIDE UNITED KINGDOM

 If you are visiting ourwebsite from outside UK, please be aware that your information may betransferred to, stored, and processed in UK from where our central database isoperated. The data protection law and other laws of United Kingdom may vary incontent or may not be as comprehensive as those in your country, but please beassured that we take steps to ensure that your privacy is protected. By usingour services, you understand that your information may be transferred to ourfacilities and to those third parties with whom we share it as described in thisPolicy.

SURVEYS &CONTESTS/PROMOTIONS

From time-to-time our site requests information via surveys orcontests. Participation in these surveys or contests is completely voluntaryand you may choose whether or not to participate and therefore disclose thisinformation. Information requested may include contact information (such as nameand address), and demographic information (such as post code, age level etc).Contact information will be used to notify the winners and award prizes. Surveyinformation will be used for purposes of monitoring or improving the use andsatisfaction of this site.

ONLINE PRIVACY POLICY ONLY

This privacy policy applies only to information collected throughour website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishingthe use, disclaimers and limitations of liability governing the use of ourwebsite at http://www.wakanow.co.uk

YOUR CONSENT

By using our site, you consent to our Privacy Policy.